Frequently Asked Questions
Collection services
What areas does the home organic waste collection service cover?
Currently, our home organic waste collection service is available in select areas of Mexico City. You can check our website for specific coverage or contact us for more information.
What type of organic waste can I put in the worm compost bin?
You can deposit fruit and vegetable scraps, eggshells, coffee grounds, tea bags, dried leaves, and pruning waste. Avoid including meat, bones, dairy products, fats, oils, processed products, pet waste, or non-biodegradable materials.
Online store
What payment options are available?
We accept a variety of payment methods, including credit and debit cards, bank transfers, and cash payments.
How much does shipping cost and how long does it take for my order to arrive?
Shipping costs are calculated at checkout and vary depending on the package's volumetric weight and destination. Estimated delivery times will be provided at checkout and may vary depending on location and product availability.
Workshops and consulting
Are the environmental education workshops free?
Our workshops, courses, and trainings are subject to a fee. We offer some free workshops and courses in collaboration with other organizations or in support of worthy events. Check our website or contact us for information about upcoming workshops and their costs.
How can I request a sustainability and carbon footprint consultancy for my company?
You can request a consultation through our website or by contacting us directly. We'll be happy to assess your needs and provide you with a personalized proposal.